Rental Policies

Check in Procedures

Check-in begins at 4:00 PM on your arrival date. If your unit is ready early, you will be notified.

Once your unit is available, you will receive your electronic door code via email and/or text message using the contact information provided during registration.

Before Arrival: Please complete your required digital registration at www.seascape-resort.com/arrival to ensure you receive your check-in information without delays.

Occasionally, cleaning or maintenance may delay access to your unit. While refunds or discounts are not provided for delayed check-ins, our team will work to have your unit ready as quickly as possible. In the meantime, we invite you to enjoy the beach or explore the area.

Check out Procedures

Check-out is at 10:00 AM on your departure date.

The evening before departure, you will receive an email and text message with a check-out link. When leaving your unit, simply click the link to confirm your departure and complete the check-out process.

Late Check-Out Fee: Guests who remain in their unit after 10:00 AM will be charged a $150 late check-out fee. By completing your reservation confirmation and registration, you authorize management to charge this fee to the credit card on file.

Deposit & Payment Information

A 25% deposit or $150, whichever is greater, is required at the time of booking to confirm your reservation. This deposit will be applied toward your total reservation balance.

Final Payment: The remaining balance is due 60 days prior to arrival and will automatically be charged to the credit card on file. To update your payment method, please contact our office before this date. Reservations made within 60 days of arrival must be paid in full at the time of booking.

Before Arrival: Digital registration must be completed at least 48 hours before check-in. Guests booking through third-party providers must also pay any outstanding fees before receiving access to their unit.

For payment assistance, contact our office at 850-269-1182, daily from 9:00 AM to 5:00 PM CST, or make a payment online at www.seascape-resort.com/payment.

Additional Payment Policies: Payments by check or money order must be received in full at least 14 days before arrival. Returned checks are subject to a $250 fee. Failure to pay the reservation balance will result in cancellation and forfeiture of the deposit. Reservations made under false pretenses may result in eviction and forfeiture of all rental payments.

Security Deposit

Each guest MUST provide a valid major credit card prior to check in to cover any intentional damages or accidental damages that are not reported to Seascape Rental Management. Violations of Seascape Rental Policies and Procedures will be subject to immediate eviction. Damages and Penalties will be assessed to the credit card on file. By digitally signing this document and/or entering your unit for check in you acknowledge and authorize this charge if applicable.

Pets

Pets are restricted to units that are designated as "pet friendly" units only. Guest’s requiring pet friendly units are subject to a non-refundable pet fee of $275 per reservation. Damages relating to pets are not covered by the pet fee and are subject to additional charges to the guest credit card on file. Pets are strictly forbidden in non-pet friendly units. Having a pet in a property that does not allow pets is grounds for immediate eviction without a refund of any payments made by the guest. Ariel Dunes, Majestic Sun, Empress, Surfside and Edgewater strictly prohibit pets in any of their units.

Advance Reservations

Seascape Rental Management will accept reservations for up to one year in advance; however we cannot confirm or guarantee rates for dates beyond the current published rental rates.

Property Assignments

Guests will stay in the specific unit they booked, unless that unit becomes unavailable due to unforeseen circumstances.

If a change is necessary, management will make every effort to provide comparable accommodations, including similar unit size, location, and amenities whenever possible. Guests will be notified of any changes via email.

While we strive to accommodate special requests, such as specific floors, bedding arrangements, or furnishings, these cannot be guaranteed.

Management reserves the right to make necessary unit changes. Refunds or discounts will not be provided for changes in unit location, bedding, or furnishings.

Severe Weather

We do not refund rents or advance payments due to canceled or shortened stays because of inclement weather. The only exception to this rule is in the event of a Hurricane approaching the area. We will issue a full refund for any unused days in the event of a Tropical Storm or Hurricane Warning for our area, your home area, or in the event of a evacuation orders from state or county officials.

Occupancy Limits & Age Requirements

Maximum Occupancy: Each unit has a maximum guest capacity based on its size and bedding arrangements, as listed on the Seascape Resort website. Standard occupancy ranges are:

• 1-Bedroom: 4–6 guests

• 2-Bedroom: 6–8 guests

• 3-Bedroom: 8–10 guests

Some units accommodate more than 10 guests. For these reservations, please list guests over age 14 individually and include the number and ages of younger children in the designated field.

Exceeding your unit's maximum occupancy may result in immediate eviction without a refund.

Minimum Age Requirement: Guests must be 25 years or older to book a reservation. Vacationing students or guests under 25 must be accompanied by a parent or legal guardian who remains in the unit throughout the stay.

Reservations made under false pretenses, including bookings made by parents or guardians who do not check in or who leave overnight, will result in denied check-in or immediate eviction without a refund, in accordance with Florida Statute 509.41.

Spring Break Policy: During Spring Break, additional restrictions apply. Each reservation must have at least one parent or legal guardian for every two guests ages 16–24. Guests under 16 are excluded from this ratio.

These policies are strictly enforced, with no exceptions.

No Subletting

The rental property may not be sublet. Your reservation is not transferable to another party.

Rates

Rates are subject to change without notice. We reserve the right to correct rates that may have been misquoted due to human and/or computer error. We acknowledge that bookings made through third party providers may be at different rates than Seascape’s published rates and management is not responsible for any differences whether there is a positive or negative discrepancy.

Cancellations and Additional Policies

Cancellation refunds are based on the following guidelines:

• Within 24 Hours of Booking: Full refund with no cancellation fee.

• More Than 60 Days Before Arrival: Full refund minus a $150 cancellation fee.

• Within 60 Days of Arrival: No refunds or credits will be issued.

Reservation Changes: A $150 fee applies to guest-requested changes to reservation dates or unit assignments.

No-Shows: Guests who fail to arrive without notifying management will be charged the full reservation amount, with no refunds or credits issued.

Holidays & Special Events: Cancellations or changes to the length of stay during major holidays or special events are nonrefundable.

Travel Insurance: Guests who purchased travel insurance must submit cancellation claims directly to their insurance provider for reimbursement.

Third-Party Bookings: Refunds for fees collected by third-party booking platforms must be requested directly through the booking provider.

Written confirmation of cancellation requests may be required.

Amenities Program

Unit Keys: If your unit requires a physical key, please return it to the designated lockbox at check-out. Missing keys will result in a $75 replacement fee.

Pool Bands: Pool bands are provided in your unit based on the maximum occupancy allowed. All bands must remain in the unit upon departure. Missing bands will result in a $30 fee per band.

Fitness Center Access: Fitness center access codes are provided digitally for applicable units.

Amenity Cards: Customized Seascape Resort amenity cards are provided in each unit for guests to use during their stay. Please leave all amenity cards in the unit upon departure.

Any applicable replacement fees will be charged to the credit card on file after check-out.

Housekeeping

Daily housekeeping and towel exchange services are available for an additional fee during the length of the stay. The daily charges can be provided to you through our guest services department which can be reached at: 850-269-1182 upon your arrival, between the hours of 9am and 5pm CST. Laundering facilities are provided either within each rental unit or are available on the grounds of the property. Additional cleaning services or laundry services are not covered by the cleaning fee paid as part of your initial booking.

Personal Property

Seascape Resort is not responsible for the security of your personal property including but not limited to acts of theft, vandalism, or other damages to any personal property or for personal items left by guests in the accommodation at departure or during your stay.

Beach Towel and Equipment

Beach towels are not provided by management and the guest is required to bring their own supply. We do not permit towels, sheets, blankets or furniture to be removed from the property. Failure to comply with this measure will result in additional charges to the guest credit card on file to replace lost or damaged linens, terry, or furnishings.

Maintenance Issues

During your stay promptly report any maintenance problems to the Seascape Guest Services department. Please do not leave doors or windows open while the A/C or heaters are operating. Seascape staff may enter the property to respond to any maintenance and/or housekeeping issues during your stay. Please be advised that while we make every effort to keep our units in top condition, maintenance situations will arise from time to time and any refunds will be based on the severity of the issue(s) and the overall impact to your vacation. No refunds will be provided for minor issues or issues that are resolved within a reasonable time frame.

Good Neighbor Policy

We ask all guests to treat their rental unit with care, respect the property, and leave it in good condition upon departure.

Quiet Hours: Please be considerate of neighboring guests and keep noise levels to a minimum, especially during designated quiet hours.

Smoking: Smoking inside rental units is strictly prohibited. Majestic Sun is a smoke-free property, with smoking permitted only in designated areas.

Parking: Parking passes are provided in your unit based on the number of bedrooms:

• 1-Bedroom: 1 parking pass

• 2-Bedroom: 2 parking passes

• 3-Bedroom: 3 parking passes

• 4-Bedroom: 4 parking passes

Boats, boat trailers, and recreational vehicles are not permitted on the property.

Drones: The use of drones or similar unmanned aerial vehicles is prohibited.

Property Access: If your rental unit is listed for sale, occasional showings may be necessary. We will make every effort to schedule these at a convenient time.

Guest Communications: By booking with Seascape Resort, you agree to receive reservation updates and special notices via email and/or text message.

Failure to follow property rules may result in eviction without a refund.