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Seascape Resort Destin Careers Resort Guest Services Representative

Resort Guest Services Representative


Seascape Golf, Beach & Tennis Resort ~ Miramar Beach, FL


Resort Guest Services Representative Job Responsibilities:
  • Checking guests in and out using virtual/technical equipment and in person methods.
  • Receiving and managing reservations made online and telephonically.
  • Verifying guest payment methods during the reservation process and check-in.
  • Assigning rooms to guests and informing them of any specials offered.
  • Organizing concierge services for guests at their request.
  • Providing guests with information about the resort.
  • Keeping abreast of attractions and events that may be of interest to guests.
  • Managing guest situations and unique circumstances on a case by case basis.
  • Participating in after hours on call rotation and guest services.
  • Serving as a host at conferences/events as required, and ensuring that all relevant preparations are made for the event.
Resort Guest Services Representative Requirements:
  • High school qualification or equivalent.
  • Previous hospitality or call center experience would be advantageous.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Competent with technology programs and apps.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Must have flexible hours.
  • We are following all recommendations and mandates of the State of Florida.
    Hiring for Full-time and Part-time positions.
    Compensation: $14 - $16 starting pay, based on experience.
    Full-time: Room for growth and professional development, Benefits after 90 days
    Part-time: Up to 28 hours per week, room for growth and professional development

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